Frequently Asked Questions
1. What is the age range for the children you sit?
In order to meet the needs of our clients the age range for our events are from 6 weeks old to 13 years of age. 2. What is the ratio of children to sitters?
For safety purposes, our School-age ratio is 8 children to 1 sitter, Preschool ratio is 5 to 1, and Toddler to Infancy ratio is 2 to 1. Our minimum for every event is 2 sitters. Each additional sitter needed for your event will be an additional $20 per hour. 3. How will I know my child is secure?
Quality and safety are our #1 prioity! Each child may only be checked-in and dismissed by an adult who is authorized on the list for that child. Adults must show I.D. to a Party Sitter when picking up the child or the child will not be allowed to leave.All facilities and the separate area for the children are approved by both the venue staff and the Party Sitters management at a walk-through prior to the event.Bathroom or "Potty Breaks" are always escorted by a Party Sitter. Breaks are scheduled every hour. 4. What is the quality of your sitters?
There is always a minimum of 2 sitters at every party, no matter how small the party is. This ensures the safety of our children and reduces playtime disruptions. All sitters are CPR and First Aid certified and have had experience in the past working with children. Our sitters must be 18 years of age and have at least a GED or High School Diploma. We randomly administer background checks, drug tests, and criminal back ground checks to all staff members.5. My child has been invited to an event. How do I register him?
You must have your invitation on hand to register. Click on the "Pre-registration" tab. Type in the password and click ok. Then fill out the information on the page. Make sure you indicate the child's name, age, gender, if he/she has any allergies, and who will be able to check-in and check-out the children. If you have multiple children, there is space available for you to register up to 4 children in one registration form. 6. I'm having a wedding and the venue is providing food for the children. Will you be able to help serve them?
Yes! Our sitters will prepare the children for meal time and assist the venue with serving the children.7. What if I have more children show up to the event than I registered for?
No, worries! We always bring extras (at leasts 5 or 6 more of everything!) The children will be allow to register at the door. However, if this amount exceeds the amount of children you paid for, a fee of $20 per child per hour over that limit will be billed to your final invoice.8. We are located outside of Cincinnati. Do you travel?
Yes we do! However, we do charge a $1 per mile fee of any miles driven over a 30 mile radius coming and going from 45240.9. What is the payment schedule?
50% of balance is due at the signing of the agreement. The remaining balance is due 1 week prior to the event.10. Rescheduling?
Based on availability, we will gladly work with you to reserve an alternate date for your event. Please remember, there will be an additional charge if you wish to re-send registration cards to your guests.11. Cancellations?
All cancellations must be received in written form; we cannot accept cancellations over the phone. Once we receive your cancellation we will forward a receipt of notice. 50% of your deposit will be refunded if your written cancellation is received within 60 days of your event. 25% of your deposit will be refunded if your written cancellation is received within 30 days. We will not refund your deposit for cancellations less than 30 days. We have up to 30 days to refund your deposit if written cancellation is received within 30 days of your event. 12. Forms of Payment- Cash, Check, Money Order or Paypal
